REFUNDS AND RETURNS

Zellie footwear 90 day exchange guarantee T&C’s: 

In the case of Zellie quality defects within 90 days
:

  • Customer to return Zellie footwear within 90 days of purchase date, back to the company via Postnet Hamptoncourt Polokwane(no Post Office parcels will be accepted)
  • Customer to present proof of purchase (must be dated), together with CLEAR Photos The product must be returned in its original packaging
  • The company is NOT responsible - when an incorrect footwear size was purchased, that may cause damage to the Zellie footwear
  • The Customer will return the shoes at their own cost.
  • In the case of an exchange the Customer will also be responsible for return postage/courier fee via Postnet Hamptoncourt Polokwane(no Post Office parcels will be accepted) 

Wrong delivery of Zellie footwear orders:

  • When customer receive a wrong Zellie footwear item/s or size/s in relation to their order placed, alert the company / Zellie office and return the incorrect Zellie footwear immediately, with your proof of payment within 7 days to the company via Postnet Hamptoncourt Polokwane(no Post Office parcels will be accepted)
  • The company will be responsible for the return shipping fees & cost related to the wrongly delivered order / exchange, Where they are at fault for an incorrect order and will issue the correct item as a priority delivery to the reseller
  • PLEASE NOTE: Zellie footwear must remain unworn, undamaged & in its original packaging, all labels intact to warrant the return

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zellie.net.

Sale items (when applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zellie.net and send your item to: Postnet Hampton Court Polokwane(NO Post Office parcels will be accepted)

 

Shipping
To return your product, you should send your product to: Postnet Hampton Court Polokwane (NO Post Office parcels will be accepted)

You will be responsible for paying for your own shipping costs for returning and receiving your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.